Another reason I love Disney so much

Disney has outstanding customer service no matter where you go. They’re known for their skills in making the customer always feel like they’re right even though they’re probably wrong. And a total tool at that. At the parks they don’t refer to their customers as just that. They’re instead referred to as “VIPs” or “Very Individual People”. It’s true. I learned that little tidbit from my mandatory customer service training classes. It’s about the only thing I remember from sitting in that same room for 12 hours. Well, it was 4 hours a class but it still sucked big time.

Anyhoots, the reason I’m gushing about Disney’s customer service right now is because I have been blessed with it just recently. Remember when I vented about our Halloween costumes not getting here in time for Halloween?? Well, eventually we did get them. About two and a half months after I ordered them. That’s even too long by their standards. I know because I emailed them about a previous shipment that was taking longer than I had expected.

They emailed me back about 2 days later with a very nice, personal, message. I don’t know about you but I think it’s super duper that they have people there that personally respond to people’s complaints. It wasn’t just a generic email where all they have to do is fill in the blanks with your information and give you the same answer they give everyone else. They told me that it takes about 6-8 weeks for packages to arrive at APO addresses. That was the reason I only had one shipping option when I ordered. I have no idea why they take so long when Amazon can get some things to me within a week. They also told me that they tracked down the package and that it was definitely on its way and if it hadn’t gotten to me by November 11th (the end of 8 weeks) that I should get in touch with them again and they’ll work out a way to fix the problem. I totally appreciated that and I got my shipment on November 8th so I was pretty happy.

But when our costumes were taking even longer to get to us I started to get a bit disgruntled towards Disneystore.com. So I emailed them again. And this time I made my complaint really personal and threw some emotion in there as well. I told them that I was so heartbroken over our costumes not getting to us on time because we’re newlyweds and were gunna be Mickey and Minnie and it was gunna be sooooo cute. But then our costumes didn’t get here on time so we weren’t able to dress up and have the wonderful Halloween that we’d been planning. And I was just wondering if our costumes would be here in time for next year’s Halloween because we’d really like to be dressed up super cute and I just wanna know if you know where our costumes are???

So yea, I thought it was a pretty good email. I had fun writing it. It was kind of late though because the next day we got our costumes in the mail. On the same day too, which was weird because I ordered them about a week apart. Then I didn’t check my email for a few days because we were just really happy about how great our costumes were. See??


When I did check my email, Disneystore.com had indeed responded to my dramatic complaint. They didn’t know I had received the costumes yet, I guess, because they decided to fix the “problem” by crediting all the money (shipping excluded though) back onto my debit card!! It was totally unexpected and a FANTASTIC surprise. So sure, we’ll have to wait until Halloween 2010 to wear the costumes, but they were friggin’ free!!

And they were so worth it, dontcha think?? They fit us perfectly, are actually very nicely made, and they totally suit us! I can’t wait until next Halloween! Maybe by that time we’ll find a Pluto costume to force Apollo to wear.